Dear Google: It’s not working

Just a quick follow up to my previous post. Yes, communication works better than no communication to let the steam out of the microwavable bag of opinions, rants and whining that is an Internet forum.

But you also have to get real. And repeatedly saying “We’re working on it, but we can’t tell you what’s wrong or when it will be fixed or why we decided to launch a service that will screw up all your calendars” is not really an answer.

If Google were a little more transparent about what it’s doing here — letting us peek behind the curtain at the real, live, concerned humans who I’m sure are in fact working on a fix — they’d incur less damage to their brand, and less wrath from their customers.

If this were an IOS problem, I’d think they were actively trying to discourage iPhone and iPad users so they’d switch to Android. But it’s a Mac thing. I’m not sure the Mac platform by itself has all that much impact on Google.

Apathy? More likely. But meanwhile, if the Forum comments are any indication, Mac users of Google Calendars are switching to iCloud, which seems to actually work.

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